Account Manager

Welcome to IBG! 

IBG (Innovative Beauty Group) is a global one-stop beauty shop. By partnering with our clients as an extension of their teams, we bring beauty visions to life. IBG consists of more than 300 colleagues spread over 13 locations worldwide.  

IBG North America specializes in turnkey solutions, private label and packaging in the beauty industry. Together, we are concept builders and boosters with global opportunities for well-known retailers and brands.

We are currently looking for an Account Manager to join our team who will act as the dedicated liaison between clients and our internal teams, ensuring seamless communication, project execution, and timely delivery of all client initiatives. This role combines project management discipline with client relationship management, requiring a detail-oriented, proactive individual who can anticipate client needs, align cross-functional stakeholders, and manage timelines effectively. The incumbent will be the primary point of contact for the client, ensuring transparency, accountability, and smooth operations across the project lifecycle.

IN THIS ROLE, YOU WILL:

• Serve as the primary day-to-day contact for clients, ensuring their questions are answered promptly and accurately. 

• Develop, manage, and monitor critical path timelines for all client projects from initiation to delivery. 

• Coordinate cross-functional alignment (Product Development, Marketing, QA, Supply Chain, Finance) to meet client requirements. 

• Prepare and deliver regular project updates and status reports to both client and internal teams. 

• Facilitate approvals, artwork, samples, documentation, and product specifications, ensuring client expectations are met. 

• Proactively escalate risks, delays, or challenges with recommended solutions. 

• Manage budgets, quotations, and change requests in collaboration with Finance and Project Management. 

• Represent the client voice internally, ensuring product quality, timelines, and communication standards are met. 

• Support innovation and new product launches by coordinating with PD and Marketing to deliver client-ready presentations/materials. 

• Maintain organized project documentation, approvals, and correspondence through Smartsheet/other project platforms. 

ABOUT YOU:

• Education: Bachelor’s degree in Business, Marketing or related field. 

• 3-5 years of experience in Project Management, Account Management, or Client Services, ideally within Consumer Packaged Goods (CPG), Retail, or Private Label. 

• Strong knowledge of product development cycles, packaging, and quality assurance processes. 

• Experience working cross-functional teams. 

• Proficient in Microsoft Office (Excel, PowerPoint, Word), Project Management Software 

• Willingness to travel globally as well as within North America as needed

What we offer

You will enjoy being part of an energetic and hands-on team, excited about beauty and home care. You will work with passionate and talented colleagues who inspire and support each other. We have fun and celebrate successes together, but we are also not afraid to roll up our sleeves and get the job done.

On top of that you will get:

• A competitive total rewards package with a salary range of $75000-$95,000 + commission depending on experience

• A comprehensive health/dental and retirement savings plan with employer match

• To work in a hybrid environment with the opportunity to work 2 days remotely

• An international working environment full of energy, beauty and growth

• Opportunities to grow, both personally and professionally.

• Of course, a great bunch of colleagues.

Artificial Intelligence (AI) enabled tools may be used to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all final hiring decisions are made by authorized human personnel.

We are committed to creating an inclusive environment where diverse perspectives are valued and all employees have the opportunity to thrive. We welcome candidates from all backgrounds and experiences, and encourage applications from individuals of all races, ethnicities, religions, genders, sexual orientations, ages, abilities, and other identities. If you require accommodation at any stage of the hiring process, please let us know by contacting us at hr-northamerica@group-ibg.com so we can work with you to meet your needs.