Account Manager

ABOUT US

With a global team of beauty experts and a distinctly personal approach, IBG empowers all its clients – from established beauty brands to first-time private label retailers – with strategic partnerships that bring visions to life, and products seamlessly to market.

Consisting of three key brands - FASTEN Packaging, Orchard Custom Beauty, and Roberts Beauty - IBG helps businesses create quality beauty products. From concept and design to getting products on shelves and online, we can support retailers, brands, and wholesalers with everything they need to get ready for retail.

We are currently looking for an Account Manager to join our team who will act as the dedicated liaison between one of our Tier One clients and our internal teams, ensuring seamless communication, project execution, and timely delivery of all client initiatives. This role combines project management discipline with client relationship management, requiring a detail-oriented, proactive individual who can anticipate client needs, align cross-functional stakeholders, and manage timelines effectively. The incumbent will be the primary point of contact for the client, ensuring transparency, accountability, and smooth operations across the project lifecycle.

IN THIS ROLE, YOU WILL:

• Serve as the primary day-to-day contact for our Top Tier Client, ensuring their questions are answered promptly and accurately. 

• Develop, manage, and monitor critical path timelines for all client projects from initiation to delivery. 

• Coordinate cross-functional alignment (Product Development, Marketing, QA, Supply Chain, Finance) to meet client requirements. 

• Prepare and deliver regular project updates and status reports to both client and internal teams. 

• Facilitate approvals, artwork, samples, documentation, and product specifications, ensuring client expectations are met. 

• Proactively escalate risks, delays, or challenges with recommended solutions. 

• Manage budgets, quotations, and change requests in collaboration with Finance and Project Management. 

• Represent the client voice internally, ensuring product quality, timelines, and communication standards are met. 

• Support innovation and new product launches by coordinating with PD and Marketing to deliver client-ready presentations/materials. 

• Maintain organized project documentation, approvals, and correspondence through Smartsheet/other project platforms. 

ABOUT YOU:

• Education: Bachelor’s degree in Business, Marketing or related field. 

• 5 years of experience in Project Management, Account Management, or Client Services, ideally within Consumer Packaged Goods (CPG), Retail, or Private Label. 

• Strong knowledge of product development cycles, packaging, and quality assurance processes. 

• Experience working cross-functional teams. 

• Proficient in Microsoft Office, Project Management Software 

WHAT WE OFFER

As an Account Manager, you will enjoy being part of an energetic and hands-on team, excited about beauty and home care. You will work with passionate and talented colleagues who inspire and support each other. We have fun and celebrate successes together, but we are also not afraid to roll up our sleeves and get the job done. We work hard and play hard!

On top of that you will get:

• To work in a fast-paced industry that is highly innovative and agile

• IBG is an international team of over 200 people across nine locations worldwide

• Significant opportunities to grow, both personally and professionally.

• A highly competitive total rewards package with a salary range of $70,000 to $85,000 depending on experience

• Work in a hybrid environment – 3 days in our Mississauga office

• A comprehensive benefits and employee wellness program

• Of course, a great bunch of colleagues.